Customer Service Representative

• Excellent opportunity to kickstart your career with an established industry leader!
• Join a growing company, especially if you have a passion for sports
• Receive a competitive compensation structure and a wide host of benefits

About the Organization

Owned and managed by the founder family since 1962, Athletic Knit is an industry leader in the team uniform/apparel sector, and we continuously invest in equipment, technology, and our team to maintain our competitive advantage.

From our 150,000 sq. ft. location in Toronto, we design, manufacture/import, and decorate AK-branded athletic teamwear which we sell to sports teams and associations, schools, and promotional companies through our North American-approved AK dealer network.

Our passion for quality, fit, innovation, on-time delivery, and best-of-class customer service, has built Athletic Knit into one of the most trusted brands in the North American sporting goods and team uniform business - and we are on a growth trajectory!  Athletic Knit is also the official team uniform supplier to the ECHL.

Our employees are not just a number, and as we expand, we are looking for driven, passionate individuals to join the Athletic Knit family. We offer the support and training you need to kickstart your career in the industry because when you succeed, we succeed too!

For more information, please visit our website.

About the Opportunity

Athletic Knit is currently looking to add outgoing and energetic Customer Service Representatives (Team Uniforms and Apparel) to our team based in Toronto, Ontario. We welcome entry-level CSR candidates who have an interest in both ongoing customer service or future sales careers.

In this role, you will work closely with Sales Representatives and the AK dealers in their territory and become an integral link in the sales process, ensuring the timely and accurate order flow and related communication to the company’s Operations team. 

Your responsibilities will include, but are not limited to the following:

• Representing the Athletic Knit brand to a diverse range of AK dealers, using product knowledge and an understanding of sports
• Order entry and processing
• Managing inbound and outbound calls for a specific territory and taking overflow calls on behalf of other colleagues
• Building enduring relationships with AK dealers, along with assisting them with product details and pricing inquiries, ensuring issue resolution
• Preparing and following up on quotations
• Communicating effectively and working closely with the inside and outside sales team on information requests/actions required
• There is a full onboarding training program to prepare candidates for success 

Candidates should be fluent in spoken and written English, and we also welcome fluent (spoken and written) French/English bilingual candidates. Previous experience in customer service and/or sales is good preparation for this role, as is an interest in sports. 

The ideal candidate will also be:

• Preferably passionate about sports!
• Ambitious and sales-oriented, while being enthusiastic and willing to learn
• Detail-oriented with strong time management skills to meet deadlines in a timely and accurate manner
• An intelligent self-starter with a pleasant and respectful personality
• Proficient in MS Office with fast, accurate keyboarding skills; experience with Salesforce or a CRM platform is a significant advantage
• Able to multitask and work well under pressure in a team environment
• Interested and able to quickly learn product knowledge and adopt new technology applications

About the Benefits

In return for your hard work and dedication you can expect to receive a competitive salary as well as the following benefits:

• Entry-level candidates have a starting salary of $40k per annum with quarterly salary reviews and bonus qualification based on performance providing the potential to rise to $47.5k after 24 months
• Extended health and dental package
• Annual bonus structure
• Company employee appreciation/bonding events:
  • Annual summer BBQs, holiday parties, and more!
  • Charitable fundraising activities e.g. bake sales, pizza parties, and garage sales
  • Milestone appreciation events and gifts for each tier
  • Onboarding events for new employees
• Opportunities for growth and professional development
• A family-oriented, friendly and supportive work environment!

Don't miss out on this unique opportunity to take the next step toward your career goals with an industry leader - Apply now!